Frequently Asked Questions
Coreserve: Fulfilment & FAQs
How to Contact Customer Support
You can reach our team by:
- Email: bhardhojkumari@gmail.com
- Phone: 0800 055 4969
Our support team is available Monday to Friday from 9 am to 5 pm, and Saturdays from 9 am to 1 pm. Any messages received outside of these hours will be addressed on the next working day.
Service Plan Activation
Your coverage begins as soon as your payment is confirmed. For example, if you purchase a 12-month plan on July 15th, your protection will last until 23:59 on July 14th of the following year. Your plan activates immediately after payment clears, and no further action is needed on your part.
How to Request a Repair
If you need a repair, simply contact us by phone or email. We will typically schedule your repair appointment within 24 to 48 hours.
What is an "Unlimited Repair"?
"Unlimited Repairs" means you can request as many visits as needed for all appliances covered by your plan. However, please note that this does not cover items or damage not included in your plan, such as appliances over 10 years old, accidental or liquid damage, and general wear and tear not caused by a mechanical or electrical fault.
Cooling-Off Period & Refunds
You can cancel your plan within 14 days of purchase for a full refund, provided no repair work has been started. If you cancel between 15 and 28 days, a partial refund may be considered at our discretion. We are unable to offer refunds after 28 days.
To cancel, contact us via email or phone with your order number. Refunds will be processed to your original payment method within 7 to 10 working days.
Plan Coverage
Our plans cover mechanical and electrical faults on registered appliances. They do not cover accidental or liquid damage, unregistered appliances, or those that exceed the age limit.
Booking an Appointment
We aim to book a repair within 24 to 48 hours of your request. Most local repairs are scheduled within 3 to 5 working days. For remote locations or during busy times, scheduling may take longer, but we will discuss alternative timings with you.
Nationwide Coverage
Yes, we cover all of England, Scotland, and Wales. Please contact us to confirm availability for remote postcodes before you purchase a plan.
If a Repair Is Not Successful
If a repair does not resolve the fault after reasonable attempts, contact us immediately. You may qualify for a pro-rated refund or replacement credit for faults reported within three years.
Payment Methods
We accept all major credit and debit cards, Apple Pay, Google Pay, BACS or Direct Debit, and cheques. All payments are processed in GBP.
Dispute Resolution
If you have a concern about a payment or service, please contact us first by email or phone before raising a dispute with your bank. We are committed to resolving issues quickly and fairly. Initiating a chargeback without contacting us may delay your refund.